Return & Refund Policy

At Modetwear, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read the following information carefully before initiating any return or refund request.

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must meet the following conditions:

• The item must be unused, in its original condition, and with all tags attached
• The item must be in its original packaging
• You must provide proof of purchase (original receipt or order confirmation)

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as processing times can vary. If you've completed all these steps and still have not received your refund, please contact us at the information provided below for further assistance.

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