Hey there! Ever had one of those moments where you just wanted to chat with someone about a product, but couldn’t find a way? We’ve been there too. That’s why at Modetwear, we’re not just another faceless online store—we’re real people who genuinely care about what you think.
Fun fact: Our founder, Sarah, still replies to most customer emails herself. She once spent an entire weekend troubleshooting a sizing issue with a customer in Minnesota—turns out, they lived just a few blocks apart! Small world, right?
Whether you’ve got a question about that cozy sweater you’ve been eyeing or just want to share your thoughts, we’re all ears. Here’s how you can reach us:
Prefer typing? Our live chat agents are like fashion-savvy friends—always ready to help. Just look for the little chat icon in the corner!
Let’s be honest—most companies say they listen to feedback, but how many actually do? Last winter, a customer mentioned our scarves needed better color options. Fast forward three months, and boom—we launched an entire Earth Tones Collection based on that single email.
So go ahead, tell us what’s on your mind. Got an idea for a new product? Spotted a typo on our site? (It happens to the best of us.) Or maybe you just want to share how much you love that asymmetrical cardigan? We read every single message, and who knows—your suggestion might just become our next bestseller.
P.S. If you’re wondering about returns or shipping, check out our FAQ page first—it might save you some time. But if not, we’re still happy to help!
